My family and I recently stayed at the Trecco Bay - Parkdean resort.
We have been there once before last year July 2025 and it was ok. However, This year we stayed from 31st July - August 7th, location "Firs - Caravan number 40".
I booked early check-in. Once we found our caravan we were immediately taken back with the state of the caravan. There was old, dried food still around the kickboards in the kitchen area. Broken dinning chair, dust, old food remains on the cutlery and a rusty microwave. This was not acceptable in any standard... yeah Trecco is a 3 star... (debatable) However, we complained to reception twice and nothing was done or offered to clean the caravan. They did provide another microwave. The caravan cleaners have no-one coming around after to check their standards of work. My wife is a Manager of Travel Lodge (budget hotel) if this had been at her hotel she would of pulled the person aside and told them about the standards. Why can Parkdean do the same?
I paid £1,337 for the privilege of the appalling standards. There have been many bad reviews about Trecco Bay and seems to me rather than fixing their poor reputation, they would rather keep their shareholders happy and keep giving them yearly dividends. I understand that many, many poeple have fantastic holidays and for some it all they can afford, but can you image if that was all you could afford and that happening to that poor family....
"Response"
My reply back to the Parkdean HQ...Thank you for taking the time to speak with me this afternoon. Once again, we are genuinely sorry for the issues you experienced with Firs 40 whilst on holiday with us.
As discussed, I would love to welcome you back to Trecco Bay in the future. I would like to offer you and your family:
10% discount off a future stay
Complimentary upgrade
Complimentary priority arrival
3 complimentary activities
When the time is right, please reach out to myself directly and I will arrange a phone call to make those future arrangements. As mentioned, the discounts noted above can be used at any of our 65 parks however, we really would love to invite you back to Trecco Bay.
Finally.. I had a call and email from the Parkdean HQ and they offered me 50% refund of my holiday. Trecco Bay isn't a bad place, but with the standards of their staff, Parkdean need to win back their reputation.Good afternoon Mr Gradischnig, [CEO Parkdean Resorts]
Thank you for your call and your follow-up message. However, I must be clear: I find this offer completely unacceptable and wholly inadequate.
I paid £1,337 for a week’s stay in accommodation that was dirty, unhygienic, and below even the most basic standards you would expect from a budget establishment. My complaints were ignored during my stay, no cleaning was arranged, and no proper apology or remedy was offered at the time. To now be offered a 10% discount off a future stay, along with perks I have no desire to use, is frankly insulting.
I do not want or need a discount to come back to Trecco Bay. Given the state of the caravan, the lack of basic quality control, and the complete failure to assist us when we raised concerns — I have absolutely no intention of returning to any Parkdean resort. This offer does not address the money I have already paid for a substandard, unclean holiday.
My complaint is about the stay I have already paid for and endured — not a future one. I am therefore rejecting this offer and requesting a direct financial refund / compensation appropriate to the poor standard of accommodation and service received.
Please confirm how and where I can formally escalate this complaint to obtain a refund of the money I paid. I do not wish to receive further offers of future discounts; I want a resolution for the money I have already spent.
UPDATE: 27/08/2026
I
Parkdean emailed me that they would refund my 50% back of the holiday and would be in my account 7-10 business day.. well you can guess that never happed, surprise ,surprise!
So another letter to Parkdean HQ asking them to explain why the refund handy been paid and that they had 5 days or I was going to start Trade Standards and the ombudsman also mentioned, I was asking my bank for chargeback of the full funds.
As I thought... I had another email saying how sorry they were and are, and they my refund has been made a priority ect, ect.... Shame they could of show that much more concern when we were actually on holiday in the first place.
Anyway.... 3 day later I had my refund. I don't think I'll be going to Trecco bay for a while. I'm not saying that Trecco Bay is rubbish, there are a lot of things to do and its one of the biggest sites... but bigger site comes bigger and better saffing issues.
Trecco Bay are letting their selves down, they need to employ staff that actually care about their job and It does employ loads of seasonal staff through the year.
